SUPPORT
Phone: (706) 299-7977
Email: info@freestyleeq.com


How secure is my personal information?
Freestyle EQ, LLC. adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

What forms of payment do you accept?

We accept PayPal and the following credit cards: Visa, Mastercard, Discover, American Express.

Can I cancel my order?

No. After your order has been processed, and you won’t be able to cancel. You can, however, return your items if they meet the criteria to do so.  Please see our Return policy for more details.
 

SHIPPING

Do you ship internationally?

Yes! However, there will be additional freight charges depending on destination so please email us directly to for pricing and to coordinate shipping.

What shipping carriers do you use?

We choose ship with USPS or UPS. We will select the best carrier for specific delivery times to make sure your package arrives as quickly as possible.

How long does it take to process my order?

Once payment has been made, 99% of all orders ship out within 24 hours, excluding Saturday and Sunday.  All orders ship out from Jasper, Georgia.

How long does shipping take?

Shipping times will depend on the Carrier and the destination.  Generally, once shipped orders are delivered in 2-7 business days. 

DELIVERY

How do I track my order?

After your purchase a separate email will be sent with the tracking details. 

Are all my items shipped together?

We do try to ship all items together whenever possible. 


RETURNS/EXCHANGES

What is your return policy?

Returns are acceptable but within 15 days of receipt. Buyer is responsible for the expense of shipping returns.  If exchanging item there is a one-time exchange items over $50 and a shipping label will be provided for return of the exchanged item.  Sorry, no refunds or exchanges on sale, clearance or demo items.